RETURN + EXCHANGE POLICY

Orders are eligible for a full refund or exchange if returned within 15 days of Delivery for domestic orders, and 30 days for international orders to our online returns department.Items must be unworn, unwashed, undamaged, unused, and with all original tags, panty liners and accessories attached.

Sale items

Sale and marked down items of 20% off or more are not eligible for refund, only eligible for exchange, or store credit. "Final Sale" items are not refundable, nor eligible for an exchange.

Sales and Price Matching:

Soah Swim does not match prices of our retailers. SOAH will make refunds for the difference of price on items purchased 24 hours prior to that same item going on sale. THIS DOES NOT APPLY TO FINAL SALE ITEMS, BLACK FRIDAY, AND CYBER MONDAY DEALS.

Return instructions:

1.To initiate a return, we have a dedicated return portal on our website that makes the process quick and easy.
Start an exchange or return
2.Enter your order number or zipcode associated with the order.
3.Select the item(s) you wish to return or exchange and the reason for the return.
4.Once you return request is approved, you will receive an
email with a prepaid shipping label and instructions of how to return item(s).

Refunds & Processing Time

If your package arrives at SOAH Returns Department within the timeline specified above, your refund will be processed in the original form of payment within 3-7 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once is posted. When returning items with our labels, return shipping cost will be deducted from your refund amount Useful Return

Damaged Pieces:
If any product in your order has arrived damaged in any way, please email shop@shopsoah.com in order to rectify the situation within 3 days of marked delivery. If a return is received with a piece that seems used, worn, or damaged and there was no previous communication that it arrived in anything but perfect condition, we will not be able to process a refund or credit for the product.

Tips

Please try swimwear on over underwear for sanitary reasons. Damaged Items should be reported to customer service immediately (before returning package) to ensure that your refund or exchange is properly processed.