SHIPPING POLICY AND INFO

General Shipping Information:

We offer free standard shipping for all domestic orders.

Shipping and Processing Times:

Orders will be processed within the next 2-3 business days from the day the order is placed. As such, your delivery date will be the processing time plus the shipping time of the shipping method you select. Orders placed on Thursday or Friday may not ship until Monday. If you need an order shipped in a certain timeframe, need to change your shipping method, or need to make any adjustments on your shipment please email us at shop@shopsoah.com or Livechat us below and we will try our best to accommodate you. If an order has already shipped, we cannot make any adjustments.

Lost or Stolen Packages

All orders are automatically insured up to $200 USD, we also offer additional shipping insurance through Route Shipping Insurance 
We highly recommend adding Route Package Protection to your order at checkout for orders over the value of $200 USD. Adding this insurance means that your order is protected against being lost, damaged, or stolen. If Shipping Insurance is not added to the order, the shipment becomes the customer's and carrier’s responsibility once it is passed along to the carrier.

In the unfortunate instance that you experience one of these inconveniences, please contact shop@shopsoah.com with your order number and we can help file a claim for you. Soah  is not responsible for lost/stolen packages; however, we will try our hardest to make sure the carrier locates your package or offers a reimbursement check.

Need to file a claim?
If order value is under $200 please email us directly at shop@shopsoah.com
If purchased Route insurance  Please click Here to file a claim.
Route is a third party package insurance company that will handle your claims completely, SOAH is not involved in the claims process.

What are Route’s Policies?

Marked As Delivered (Stolen): Claims can be approved no earlier than 5 and no later than 15 days from when it was marked delivered. Orders over $100 USD require a police report.

Stuck In Transit (Lost): Claims can be approved between 7 to 30 days from the last update (US), Issues can be approved between 20 to 30 days from the last update and 60 days from the order date

(International) Damaged: Photos of the package and item (required) must be sent in no later than 15 days from when it was marked delivered.  

How long will it take for my claim to be resolved?
When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days. In a time crunch and you need your replacement asap? While Route does work fast to get your replacement out to you, we would recommend requesting a refund on your package instead of a replacement. You can then reach out to us at shop@shopsoah.com with your timeline and we can help you place a new order with expedited shipping options. 

Pre-Sale Items
Pre-order items are products that are currently not in stock but are available for purchase in advance.
These products are either in the process of being manufactured or are in transit to our warehouse.

The estimated ship date provided on the product page is the date we expect to receive the product from our supplier and begin shipping orders to customers.

**Please note that this date is subject to change due to factors such as delays in manufacturing, shipping, or customs.**

We understand that waiting for a pre-order item can be frustrating, and we appreciate your patience and understanding.
We strive to provide the most accurate estimated ship dates and keep our customers informed of any changes or delays that may occur.You will see the "Presale" in  above the product title on the product page. If an order contains a pre-sale item, we will hold the entire order until all items can be fulfilled.

If you would like the non pre-sale items in your order sooner, please reach out to shop@shopsoah.com or Livechat us to arrange a partial shipment. The first shipment will be sent with the shipping method that corresponds with the order and the second shipment will be sent via USPS First Class shipping. If you would like to pay for a faster or different shipping method for the pre-sale shipment, we can email an invoice to do so. 


Shipping cost

^{Please Note: Shipping and handling charges are not refundable.} 

If Standard Shipping is selected, your order may ship via a variety of carriers. Some UPS orders may be delivered by the Postal Service. Your Shipping Confirmation email will tell you which carrier is handling your package and will provide you with a tracking link.*Express and Overnight Delivery Shipping - Orders placed after 2 PM EST will not ship until the next business day.You will receive an e-mail informing you that the order has shipped. The email will include a tracking number. Information about any backordered or cancelled items will be included in a separate email. You can also check the status of your order by logging into My Account. Click on "Order History" to review order status and to obtain a tracking number.

International Shipping

Free Standard Shipping on orders over $300 USD for a limited time!
Duties and taxes assessed by customs are the responsibility of the customer.