Order Process + Shipping Time
Orders will be processed within the next 1-2 business days from the day the order is placed. As such your delivery date will be the processing time + shipping time of the shipping method you select. Orders placed on Thursday or Friday may not ship until Monday. If you need an order shipped in a certain timeframe, need to change your shipping method, or need to make any adjustments on your shipment please email us at Shop@shopsoah.com and we will try our best to accommodate you. If an order has already shipped, we cannot make any adjustments.
Express 2 Day Shipping
Orders will be processed within the next 1-2 business days from the day the order is placed. With an estimated delivery date of two days after the order ships.
When will my Pre-Sale items ship?
You will see the "Presale" in red above the product title on the product page. If an order contains a pre-sale item, we will hold the entire order until all items can be fulfilled. If you would like the non presale items in your order sooner, please reach out to Shop@shopsoah.com or livechat us to arrange a partial shipment.
The first shipment will be sent with the shipping method that corresponds with the order and the second shipment will be sent via USPS First Class shipping. If you would like to pay for a faster or different shipping method for the pre-sale shipment, we can email an invoice to do so.
It's important to clarify that the term "Estimated" indicates that it's not an exact date of shipment but rather a projection. These dates are tentative and there might be earlier or delayed by a few days. Please contact us if you have any questions firstname.lastname@example.org
What determines shipping prices?
Shipping prices are based on where you live. We do not come up with shipping prices, our carriers do.
RETURNS & EXCHANGES
Do I have to pay for an exchange?
No, exchanges are always free unless final sale. We allow final sale exchanges for size only. The customer is responsible for the full shipping cost of a final sale item exchange.
How does Redo Option work?
We highly recommend purchasing the Redo option at checkout. Once purchased, you qualify for free returns and free unlimited exchanges for the qualifying order. This also applies to international order where returns can be pricey.
How do returns work?
Start a Return here.
All Returns must be brand new and unworn with the liner and tags still attached. All items are returnable within our 15 day return window (starting from the day the package was delivered), unless it is marked Final Sale. All accessories must have all original packaging to qualify for a Return.
How do exchanges work?
Start an Exchange here.
All Exchanges must be brand new and unworn with the liner and tags still attached.
All items are returnable within our 15 return window (starting from the day the package was delivered), unless it is marked Final Sale. All accessories must have all original packaging to qualify for an Exchange.
Once we receive the items you would like to exchange, we will send out your new items!
Can I exchange a sale item?
You may exchange an item that is on sale, as long as it was not greater than 50% off the original price. You may not exchange items purchased during promotional sale events, such as a holiday sales events, End of Summer Sale, Spring Cleaning Sale, Flash Sale, or Black Friday/Cyber Monday Sale.
How long do I have to return/exchange an item?
You have a 15 day window after delivery to return an item and 30 days to exchange.
How long does it take for my order to be refunded?
If your package arrives at SOAH Returns Department within the timeline specified above, your refund will be processed in the original form of payment within 3-7 business days.
You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once it is posted.
Why am I one size in one bottom but another size in a different bottom?
We are known for using a wide variety of fabrics and textures; because each fabric differs in stretch and elasticity, some fabrics naturally have more stretch or run tighter than others. Also all of the swimwear is handmade and there may be some slight variation even in the same materials.
Good news though! We offer free exchanges with our Redo feature, so we can always find the right fit. If you have any questions about certain fabrics, size questions, how things run, or fit tips please don’t hesitate to email email@example.com.
Are your bikinis true to size?
The majority of our styles are true to size; but certain styles do run slightly larger or smaller, depending on the fabric used. The sizing will be indicated in the description of each bikini. Please read carefully the fit and style instructions.
I have no idea what size I am. What should I do?
You can either reference our size chart located under our “size guide” tab on our website or the model’s size in each item’s description. You may also contact firstname.lastname@example.org for sizing help!
How do I care for my bikini?
Hand wash in cold water with a mild soap after each use. Lay out flat to dry in a shaded area. Do not lay out to dry in the sun! Do not ring out. Avoid hot tubs or other high chlorine pools when possible. If being used in water where chlorine levels are high, wash immediately.
Will chlorine make the bikini’s color fade?
Our bikinis are treated to be able to resist chlorine chemicals. In circumstances where a pool has very high levels of chlorine, we recommend washing the bikini right away to avoid the colors from fading.
Are the light colors see through?
Our lighter color bikinis are double, sometimes triple lined, so you shouldn’t have this issue. If you do, please let us know and we will take care of it for you.
How do I get in contact with you?
You can email us at Shop@shopsoah.com, or Livechat us on our site. Our Client Care team is available Monday - Friday from 10 am to 6 pm EST.
How long does it take to get an email response from the customer service Team?
Our customer service team may take 1-2 business days to respond to your inquiry. If we do not respond in that time frame please re-send that email, some emails might get lost in the inbox.
I can’t login to my account, what do I do?
If you do not remember your username/password - please first try to reset them. If you’re still having issues, then please contact our customer support team at email@example.com
I am missing something from my order. What should I do?
Contact Shop@shopsoah.com and we will ship you the correct item.
Everything I want is sold out? Help me!
All of our swimwear is made in small batches to retain quality at the factory level and during our quality control and receiving process. We encourage customers to use the product stock filter to help find a style that works, or reach out to our team for help. If your heart is set on one style, then sign up for the Back in Stock Notification on the product page. After you select the size you want that is out of stock, you will see a button to sign up with your email. You will be emailed as soon as the product is back in stock!
How do I know when something will come back in stock?
You may sign up for email notifications for restocks on our website!
My package is lost. What should I do?
If you purchased Route Shipping Insurance - Please file a claim directly with Route by clicking here to report a shipping issue. They will work to get a resolution and/or order a complimentary replacement on your behalf.
If you did not purchase shipping insurance - Contact firstname.lastname@example.org with your order number and we will file a claim with the carrier for you. Soah Swim is not responsible for lost/stolen packages; however, we will try our hardest to make sure the carrier locates your package or offers a reimbursement check.
Which items are final sale?
"Final Sale" items are not refundable. If stock allows, we may exchange for another size if available. If an exchange is possible, customers are responsible for shipping costs. "Final Sale" items are any items designated by a final sale tag, or any items purchased during special sales events.
Final Sale items include:
- Items marked down more than 30%
- Items marked “Final Sale “ at checkout
- Sample sale bikinis
- Gift cards
How can I get Discount code for a review?
You can receive points for a review, but completing the verified review form that will be emailed to you 14-30 days after you make a purchase. If you include a photo or a video in the review you’ll receive an additional 5 points total for any photos you include and 5 points total for any videos you include, per product review.
You can write a review for Truspilot, on our website under the product description or through instagram.
We recommend to send us a screenshot of your review to our customer service team email@example.com for a faster review.
Why are these bikinis expensive?
Most of our bikinis are handmade in Colombia. All of our fabrics are very high quality and are imported from countries all around the world including Brazil, Italy, France, and Spain. In addition to the materials and manufacturing, we do extensive quality control and fit testing to constantly perfect each style's fit. It takes a huge team to accomplish the finished product that Soah customers know and love.
Is Soah Swimwear a Sustainable Brand?
Please visit our Sustainability page to learn more about our practices.
Learn more here.