RETURN + EXCHANGE POLICY
RETURN + EXCHANGE POLICY
Orders are eligible for a full refund or exchange if returned within 30 days of purchase to our online returns department. Items must be unworn, unwashed, undamaged, unused, and with all original tags and accessories attached. Sale, discounted, and special order items are marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit. Shipping charges are not reimbursed for returned purchases.
Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return. Return Shipping costs are currently not reimbursed by SOAH. Final Sale and Special Order items may not be returned. If any returns do not meet these requirements, you will be contacted and the items will be returned to you immediately. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. Please contact our customer service if you have any questions:email@example.com
Please securely repackage your items in the same packaging (or comparable package) you have received your item. Enclose a copy of the receipt and completed RETURN/EXCHANGE FORM. Be sure to include the RETURN/EXCHANGE form with your name, address and order number or customer number, indicating the items you are returning and any other pertinent information. We are always striving to understand how we can better serve you, so please note any reasons you may have for returning your item.
We do not offer return shipping labels at this time. We suggest purchasing tracking and insurance as we can not be held responsible for returns that are lost or damaged during transit.
Please ship your return package to:
Refunds & Processing Time
If your package arrives at SOAH Returns Department within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once
Useful Return Tips
Please try swimwear on over underwear for sanitary reasons. Damaged Items should be reported to customer service immediately (before returning package) to ensure that your refund or exchange is properly processed.